Returns and refunds

What is covered

If a console you bought from us is faulty, or is not as described on this site, we will exchange it or refund it.

How long you have

Tell us within 14 days of receiving the console.

What is not covered

• A working console returned because you changed your mind.
• Damage that happened after handover, such as drops, liquid or modifications.
• On a refurbished console, faults that were already listed in its published inspection report.

Check before you pay

You pay only on handover, so check the Re:Safeplay seal and the console first. If anything is wrong at that point, don’t accept it and you pay nothing.

How to start a return

Message us on WhatsApp at 0111 777 4698 with your order number (it starts RSP-), what is wrong, and photos or a short video. We collect the console from you in Cairo or Giza at no cost.

Refunds

Once we have received and checked the console, we refund you the way you paid: cash or InstaPay.